Code of conduct

In accordance with the Electronic Communications regulations and subsequent regulations, Gross Corporation informs its customers they are entitled to the following rights:

• To be provided with the required service without unfair discrimination
• To choose a service provider of their choice
• To receive information in their preferred language
• To access and question consumer account information
• To protection of personal data and not to have personal data sold to third
  parties without permission
• To lodge a complaint (details below) and a right to redress Gross Corporation endeavours at all times to:
  • Act in a fair, reasonable and responsible manner in all dealings
  • Ensure that services & products meet the correct specifications contained in all the relevant laws and regulations
  • Not discriminate against consumers on the basis of race, gender, sex, age, religion, disability, ethnic group or sexual orientation
  • Display utmost courtesy and care when dealing with consumers
  • Provide consumers with information regarding services and pricing
  • Provide consumers with guidance in regard to their customer needs, upon request
  • Keep consumers personal information confidential